Import & Export Coordinator.png

Location : Florida, Orlando area, US

Job Description : We are looking for a qualified candidate for our Import & Export Department. The ideal candidate will possess previous Customer Service experience for Import & Export air and ocean shipping, FCL and LCL rate quotations, booking cargo on vessels/flights, cargo releases, intermodal operations, documentation and inside sales related to the Import & Export field.

Compensation will be commensurate with experience and includes bonus and incentives.

Responsibilities will include but are not limited to:

  • Provide pricing information and rate quotes to customers.

  • Receive and process FCL and LCL orders; schedule and book containers for shipment with freight forwarders.

  • Arrange for trucking and warehousing when required for cargo.

  • Rate negotiation with freight forwarders.

  • Bookings / AES Filing / Documentation / Insurance.

  • Establish relationships with agents and carriers that guarantee efficient and accurate routings and billings.

  • Interface with domestic and overseas offices representatives and agents to resolve problems.

  • Provide information to customers on disposition of their cargo and provide outstanding customer service.

  • Effective communication with customers, freight forwarders, agents, truckers and warehouses by email, fax and phone, to provide information on available services, shipping and cargo bookings.

  • Enter all information and data in computer system on a continual basis.

  • Candidate must be able to work independently with minimal supervision

Although not mandatory, it is preferred that candidate has knowledge of:

  • Export Administration Regulations

  • US Customs AES

  • FMC Rules and Regulations

  • IMDG

EDUCATION, EXPERIENCE AND SKILL REQUIREMENTS:

  • Minimum 2 years of Customer Service experience required

  • College degree preferred but not required

  • Strong problem solving skills

  • Good organizational and analytical skills; ability to prioritize tasks and meet deadlines

  • Excellent written and oral communication skills

  • Ability to handle a large volume of work while maintaining focus on the customer; Works well under pressure; flexible and outgoing team player

  • Strong working knowledge of Microsoft Office tools (Outlook, Word, Excel and PowerPoint)